Terms & Conditions

When buying online you should ensure that you are using a reputable company and that your rights are protected.  You should make yourself aware of the Office of Fair Trading regulations which cover buying online, details of which can be found at:

http://www.oft.gov.uk

When you buy from us we want you to be completely satisfied with your purchase.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000 we make the following promises to you:


Cancellation:

If, for any reason, you wish to cancel your order you can do so by either filling out the contact form or emailing us. Most items are despatched from stock so you must let us know as soon as possible quoting the reference number given to you on your order confirmation.

Cancellations should be notified to us in writing no more than seven working days from the day after that on which the goods are received by the you. The goods must be returned to us in perfect condition, with any packaging, protective coating and components complete and intact.

Cancellations may be subject to a 5% processing fee, which is due to bank charges on the card payment and subsequent refund. Please note that no payment is taken from your card until your goods are ready for despatch. Where the goods have already been despatched and are free from defect the cost of carriage to return the goods to us will be at your expense.


Defective Materials:

Your goods should be free from defect and fit for the purpose intended.

Our goods are guaranteed free from defects in material or workmanship.

In the unlikely event that there is a problem with materials or workmanship in any way then please let us know through the contact form or by email and we will issue you with a returns number.  Please note that the goods will be returned to us at your expense, however if upon inspection at our premises they proves to be faulty then we will replace them free of charge.

We cannot be held responsible for any damage caused by goods which are incorrectly used or fitted.

Your statutory rights are not affected.


Performance:

Stock items are normally despatched the same working day if in stock with delivery the next working day.

Bespoke items all have individual delivery times. Please contact us for more information.

If there is a delay or any items are not in stock we will contact you to let you know a revised delivery date and give you the opportunity to change or cancel your order.


Privacy:

We will never pass on any of your details to any third party.

When you use our online shop a cookie is stored on your computer. The only information stored is a unique session id number generated by the shop. This is to keep track of your shopping basket contents from page to page whilst in the shop and is only used temporarily for the time you are in the shop.


Security and Credit Card Transactions:

When you enter your credit card details you are doing so on a secure server. None of your credit card details are retained on our server other than for the purposes of processing your order.

Please note that no payment is taken from your card until your order is ready for despatch.


Export:

Please note that any import duties and taxes will be payable by you on arrival in your country.


Law applicable:

The Contract shall be construed and interpreted in accordance with the laws of England and subject to the jurisdiction of the English courts.


Complaints:

We want you to be completely happy with your purchase and shopping experience with us but if you are dissatisfied in any way at all then we want to know about it.

Any complaints will be acknowledged within 5 days giving details of the contact within our organisation who is dealing with your problem.

If you wish to raise a complaint you can do so by various means:

By using our Contact Form or by Email

By Telephone:
+44 (0)114 2967613 within the hours of 9-5 GMT, Monday to Friday.

Please give full details of your problem and include your order reference (if applicable) as well as name, postal address, email and daytime phone number.

Please print a copy of this document or bookmark it for your reference.